HORRIBLE SHOP MANAGER AND SERVICE

Good dag,

Hope this finds you well.

My mother did a upgrade for my daughter and new Contract for my son again at the most worst shop ever Vodacom Bluff Hillside Mall.We did ask to activate the Insurance that was not done correctly.

So 4 weeks ago my sons phone broke and we send in for repairs. And said the cost of the phone to repair is more than the phone. But i thought okay but we have insurance. So i hand in my daughter's phone that was also broken and the cost of repairs is R1800. I said to the guy here at the Vodacom Shop in Lydenburg both of the phone have insurance. So then i got the most bad news ever that my daughter's phone is cover but the number is not the same that was activated on the form. And i dont want to know what is the problem with my son phone because then I'm gonna lose it.

Ok so I'm phone the manager at Vodacom Bluff and tell them whats going on and he said the box of Insurance was tick on both Upgrade and New Contract. He said he will send it to they Headoffice to sort it out but no success till today. If this **** was done correctly in the first place this problem could be sorted out last week. The phones is currently 3/4 weeks booked in for repairs.

So i phone the Manager again today but they took a message and not returning my call. So at 15h15 i phone again and he was busy on the phone or something. And its now 17h25 and didnt return my call.. If this is not sorted out by wednesday i will take this to Carte Blanche. I telling you now i don't think I'm the only person who is struggle with this shop. And my problem is just a another problem they dont really worry about. This is my 3th Complaint of unprofessional people/staff and not doing they Jobs as supposed to be. Believe me i will not leave it here. And i will reply on this email to update you guys if i did get feedback from The Bluff horrible Vodacom shop.

I think this shop must come and learn how things must be done here at Vodacom Lydenburg.

I want everything to be covered on the the repairs for the horrible service i received or new Phones.