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mme.samuel mme.samuel

1 reviews | Active since Dec 2011

04 Aug 2016, 08:00

HORRIBLE SERVICES AND LIES - YET AGAIN TIME TO CHANGE TO CELL C

<p>i upgraded my contract and still get billed for the old handset they did inform me this wont go off as i upgraded, i have send 3 emails to vodacom customer care but no feedback at all, this is so horrible - maybe its time after all these years being a vodacom customer to try another service provider, all i get is horrible service from shops and online customer care - why do i get billed for two handsets if they did inform me at the shop its only the new one once you upgrade to another 2 year contract?????????????? horrible service - dont phone me as i put this phone off dont even want to use this contract only email me the email address as per my profile on your system - I NEED A REFUND FOR 2 MONTHS INCORRECT BILLING ON OLD HANDSET</p>

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2016, 09:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team