Horrible Service with Vodacom for a simply E-SIM

I’ve been to the vodacom stores 4 times (3 times in Sandton mall last week, and today at Fourways mall) because I want to make an E SIM but fail to get assistance. I have 2 accounts with them. Apparently on one of the accounts instead of my ID being capture they decided to capture my account number instead. So this can’t be changed for some reason and no one is able to assist. They have logged multiple calls with IT (one story after another) to fix this but non seem to be fruitful.

What type of service is this though?

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