AT
Angelique T
1 reviews | Active since Dec 2023
20 Nov 2024, 11:31
Horrible service with vodacom
My internet has been down 18 days in the last month. Vodacom blames vumatel, vimatel says to speak to my ISP. Each time I contact them they have a different storie, a technician has been dispatches since last week but he must of gotten lost cause he still has come. They sent me a new bill for this month, but it haven't had internet. When i asked to log a ticket for credit for the days I've been down they said they can only log a ticket once this issue has been sorted out.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Nov 2024, 12:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Nov 2024, 12:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AT
Angelique T's updateReviewer Update
21 Nov 2024, 15:24Just got off the phone with Vodacom again and they had me reset my router for the 100th time saying they will escalete the matter again 😑 and will have a vodacom technician come out to check my router again!!!! Your technician has been here twice already send the blady vumatel technician out as tje vodacom technician has showed me both times there is nothing g wrong with my Wan cable or router it's the vumatel box!!!! You escalete the matter everyday 10 times but nothing it's been 11 days now. Fix this ****.
Please understand that I am extremely angry at this point. I was previously down from 24 October - 1 November 2024 and now again from 11 November up and till now. Vodacom technician was here and said it's vumatel ,he logged a ticket with them on the 15th of November and all call centre agents I have spoken to since then keeps saying that a vumatel technician has been dispatched but there has not been any communication from a vumatel technician at all. This morning a vodacom Fibre support agent contacted me and said that vumatel technicians say they where here on the 15th of Nov but no one was home and no one answered the phone which is nonsense as I was home and the vodacom technician had no issues getting ahold of me. Also how the hell was vumatel here if the vodacom Technician only logged rhe ticket past 3pm on the 15th and saterday morning vodacom technicianl support contacted me to say that vumatel technician have been dispatch. Still waiting for the supposed vumatel technician that was dispatched on saterday.
Kind regards,
****ed off customer.
Ps. Mabe check if it is not a problem with the settings of accounts as I contacted vodacom the morning to upgrade my line and just after that my internet stopped working.
Also fix my address on your side. I've sent proof of address but it's still wrong.
Please understand that I am extremely angry at this point. I was previously down from 24 October - 1 November 2024 and now again from 11 November up and till now. Vodacom technician was here and said it's vumatel ,he logged a ticket with them on the 15th of November and all call centre agents I have spoken to since then keeps saying that a vumatel technician has been dispatched but there has not been any communication from a vumatel technician at all. This morning a vodacom Fibre support agent contacted me and said that vumatel technicians say they where here on the 15th of Nov but no one was home and no one answered the phone which is nonsense as I was home and the vodacom technician had no issues getting ahold of me. Also how the hell was vumatel here if the vodacom Technician only logged rhe ticket past 3pm on the 15th and saterday morning vodacom technicianl support contacted me to say that vumatel technician have been dispatch. Still waiting for the supposed vumatel technician that was dispatched on saterday.
Kind regards,
****ed off customer.
Ps. Mabe check if it is not a problem with the settings of accounts as I contacted vodacom the morning to upgrade my line and just after that my internet stopped working.
Also fix my address on your side. I've sent proof of address but it's still wrong.
AT
Angelique T's update21 Nov 2024, 15:24
Reviewer Update
Just got off the phone with Vodacom again and they had me reset my router for the 100th time saying they will escalete the matter again 😑 and will have a vodacom technician come out to check my router again!!!! Your technician has been here twice already send the blady vumatel technician out as tje vodacom technician has showed me both times there is nothing g wrong with my Wan cable or router it's the vumatel box!!!! You escalete the matter everyday 10 times but nothing it's been 11 days now. Fix this ****.
Please understand that I am extremely angry at this point. I was previously down from 24 October - 1 November 2024 and now again from 11 November up and till now. Vodacom technician was here and said it's vumatel ,he logged a ticket with them on the 15th of November and all call centre agents I have spoken to since then keeps saying that a vumatel technician has been dispatched but there has not been any communication from a vumatel technician at all. This morning a vodacom Fibre support agent contacted me and said that vumatel technicians say they where here on the 15th of Nov but no one was home and no one answered the phone which is nonsense as I was home and the vodacom technician had no issues getting ahold of me. Also how the hell was vumatel here if the vodacom Technician only logged rhe ticket past 3pm on the 15th and saterday morning vodacom technicianl support contacted me to say that vumatel technician have been dispatch. Still waiting for the supposed vumatel technician that was dispatched on saterday.
Kind regards,
****ed off customer.
Ps. Mabe check if it is not a problem with the settings of accounts as I contacted vodacom the morning to upgrade my line and just after that my internet stopped working.
Also fix my address on your side. I've sent proof of address but it's still wrong.
Please understand that I am extremely angry at this point. I was previously down from 24 October - 1 November 2024 and now again from 11 November up and till now. Vodacom technician was here and said it's vumatel ,he logged a ticket with them on the 15th of November and all call centre agents I have spoken to since then keeps saying that a vumatel technician has been dispatched but there has not been any communication from a vumatel technician at all. This morning a vodacom Fibre support agent contacted me and said that vumatel technicians say they where here on the 15th of Nov but no one was home and no one answered the phone which is nonsense as I was home and the vodacom technician had no issues getting ahold of me. Also how the hell was vumatel here if the vodacom Technician only logged rhe ticket past 3pm on the 15th and saterday morning vodacom technicianl support contacted me to say that vumatel technician have been dispatch. Still waiting for the supposed vumatel technician that was dispatched on saterday.
Kind regards,
****ed off customer.
Ps. Mabe check if it is not a problem with the settings of accounts as I contacted vodacom the morning to upgrade my line and just after that my internet stopped working.
Also fix my address on your side. I've sent proof of address but it's still wrong.