Horrible service when attending to issues. DONT GET VODACOM FIBRE

My Vodacom fibre has been down over a week and the only response I get is that the ticket has been escalated and I get no feedback. Consultants provide me with their WhatsApp number for updates but do not respond to messages or provide any feedback. I’ve been told to expect a call multiple times regarding a technician being dispatched and I don’t receive any communication. when I call them, I am told to wait another 24 hours for the escalation to be reviewed. It’s a cycle of frustration with no results. I would cancel immediately and sign up with another provider if there wasn’t a notice period