Horrible Service - Vodacom *****s Up but Client has to Suffer

This company seriously does not want my business. I app**** for a contract 27 Aug for a phone contract I wanted online. I went through all the procedures, sent all my documents to the relevant persons and still cant get proper answers from them as to why I cant get the phone. Never mind, Vodacom NEVER pulled my updated credit score according to my actual reports I pulled, but yet they rejected me saying my score is wrong and to check with the bureaus!!!! Like really? I then also needed data so app**** for that separately. The system created multiple accounts in my name which I did no know about. but because the online team did not look properly they decided to over ride my phone contract I app**** for and make it the data deal. I am now *****ed because Vodacom is telling me I cannot get a phone for 3 months!!!!! because it was approved over the phone one. So an assistant *****s up my applications and now its the customers fault and gets left behind. How fair is that? Vodacom messes up and the client has to suffer. I needed the phone, and all I get told is sorry we cant help you??? How is that fair to the customer! And now im not getting told my credit scores a problem but rather I have a new data contract so have to wait 3 months to apply for the phone, which now is no longer available online but is in store, but the store cant help me because of the mess the online system has caused. This is not ok!!! And when the store was trying to help me, they pulled 9 reports within 2 days? Why on earth does each person have to pull a report, surely you save the outcome of the credit report pull on your system? If not that is stupid administration, and affects a clients credit score. I now have a total of 10 credit report enquires all from Vodacom in a space of 6 days!!!

I also asked for a specific reason why my portfolio cant be increased and I am still waiting for the feedback! and that has nothing to do with my credit report, but everything to do with Vodacoms internal ******* structure. you can clearly see I have a payment history for 7months, I can easily afford the contract and have a reasonably high credit score but yet Vodacom will not provide me ANY PROPER explanation as to why I was rejected? It almost feels like it is purposefully done because they actually dont care and have no proper reason as to why they cant increase it. If you cannot provide a proper grounded reason than how can you reject a client?

Also how can a online consultant argue with a customer, wanting to make what happened my fault? Saying they told me xyz, ******* half the stuff was never explained to me but now want to fight as if they did nothing wrong or never properly explained situations. What happened to the Customer is Right? Or doesnt that apply to Vodacom.

Vodacom = BAD CUSTOMER CARE AND BUSINESS SENSE.

AND secondly, WHY TELL CUSTOMERS TO SPEAK TO CUSTOMER CARE WHEN YOU CANNOT SPEAK TO AN ACTUAL PERSON!!!! Its nothing but prompts and bots, trying to fix a situation, get told phone that number, only to have no one to talk to. Absolute *******.