Horrible Service Vodacom East Rand Mall

Vodacom East Rand Mall. Absolute worse service I have ever had on 30 June and 1 July 2023. I put in a claim insurance claim for a new phone, I was paying R300+ a month, this would qualify me to one of the latest phones. They told me I dont qualify for any of the phones I wanted, I wanted iPhone or hawei or Samsung, unless its basic entry level phone. Instead they said I can only take a vivo or abbo Chinese brand phone, never heard of this brand before in my life. When I checked online I realised that this is a much cheaper phone than what my insurance should pay for. When I checked with insurance I actually did qualify for that, I then went back the next day and they did not want to return, I had to almost make a seen for them to then say they can try and see what they can do. But it was a very big effort for them, I had to phone insurance they refused to phone them. I have been with Vodacom for 20+ years and have never had this type of horrible service, this was the most traumatic experience, I still don't have a phone and was told I must wait 7 days for feedback. The manager did not really want to assist with this issue, he said the insurance is to blame, insurance blamed Vodacom... Do not go to Vodacom East Rand Mall