HORRIBLE SERVICE Vodacom Cape Gate

<p>I have never in my 30 years experienced such a rude, unhelpful and service from the manager at VODACOM Cape Gate, Isanette a Caucasian curvaceous woman. <br />She is a horrible representation fof this popular brand. I can not fathom how she can be in the service industry if she has no idea how to politely and professional deal with guests. My husband approached her today to assist with his business cellphone which he paid but for some reason it got blocked - he emphasized to her how inportant it is to get his number unblocked because he deals with a very busy business and needs this medium of communication - in front of her staff she just brushed off this urgency and outwardly disrespected him. He was informed to come back in an hour. He called an hour later only to hear that she is out of office and now three hours later no one has bothered to explain why his number is blocked even though he paid his bill last week? She manager was apparently not in the store when he called and now he is on his way the second time to drive from his office to Vodacom Cape Gate opposite checkers in the mall. I am flabbergasted at this type of service. <br />Vodacom should in this instance get adequate staff or train her how to actually be a manager.</p> <p>Furthermore since May 2016 my husband has been trying to move his Vodacom account from his personal to business account. On several occasions when he entered the shop everyone he spoke to seems oblivious why this has not been done AFTER he had asked for it to be done. He is on the highest paid VIP Red and between our families we spend a vast amount of money at Vodacom. We are loyal customers but I am appalled that the brand is not loyal in return. How can staff be so untrained, so unhelpful??? </p>