NG
Nikeshen G
1 reviews | Active since Nov 2017
22 Jul 2020, 16:05
Horrible service Vodacom
Tried getting a Vodacom business lte contract and it was by far, one of the worst experiences i had with an agent. This is my first time interacting with Vodacom and expected great things but was very disappointed. Agent essentially wasted 2 weeks of my time and then i find out that she didn't even submit my documents. Almost no communication during the process. I had to call and then only after escalation do i get feedback.
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Vodacom's replyOfficial
23 Jul 2020, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2020, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NG
Nikeshen G's updateReviewer Update
24 Jul 2020, 13:58So today i was contacted by Vodacom to resolve this issue. The timing was ironic, as i was on my way to purchase a contract. I was considering giving vodacom a second chance thinking perhaps i just met the wrong person in my previous encounter. I was wrong. This seems to be a cultural problem. This new person had no interest in helping me. They merely required information on who i spoke to in regards to my issue. Horrible customer service. Mtn has issues but you don't get treated like this :(
NG
Nikeshen G's update24 Jul 2020, 13:58
Reviewer Update
So today i was contacted by Vodacom to resolve this issue. The timing was ironic, as i was on my way to purchase a contract. I was considering giving vodacom a second chance thinking perhaps i just met the wrong person in my previous encounter. I was wrong. This seems to be a cultural problem. This new person had no interest in helping me. They merely required information on who i spoke to in regards to my issue. Horrible customer service. Mtn has issues but you don't get treated like this :(