Horrible service Vodacom

I am sick of Vodacom they suspend an accound without notifications, they dont give a dam about thete customers, i uave been a vodacom customer since cel phones came out, i am not a customer that misses payments, i had to give up my job due to my health, i explained to tje agent, he did not give a dam, i asked for a manager but he refused to get me a manager or a call back, how cant they noyt take your word that you will sort the payment in a day or 2 time. Tje agent mpo ha no remorse and just dont hibe a dam, my sont is on a study trip and his phone wad soft l9cked he cant call us or use his data, tjeybate yhe worse service provider, i worked for Vodafone assisting UK based customers and if they habe the situation i have they get sortef and helped, i am really gatvol of Vodacom being a customer for ovet 20 years. My son is 6 hours awsy from home if anything is an emergency and he can't use his phone i will keep Vodacom responsible, the agent made me loose my manners as for him is he gave me info and its ay or F off