Horrible service to loyal customers

Nearly two months ago my upgrade was due. I went in to the store and the lady took my details- seconds later I was told that i was declined for the deal.She said she would "up" my portfolio and get back to me the next day. Up until today she did not. I went in again on the 24th of December-this time around I spoke to a guy. He once again took my details,again I did not qualify for this deal. He logged a query for me to ask what's the problem and also promised to get back to me,he too failed miserably to notify me of anything. Today I phoned in and the Lady that picked up the phone tells me the guy is busy and once again she took my nr,telling me that hes busy with one customer,but will immediately get back to me once he's done... I'm still waiting. I'm very disappointed in vodacom, as I am a loyal paying customer. Why couldn't I qualify for a deal far less than my current deal? Its totally disgusting that no one even bothered to notify me of whatsoever.