Horrible Service that is still not sorted out

Good day,

I hope I can get some assistance.

I spoke to Gavin Govender on the 26+th June 2021 regarding upgrading my contract. We then settled on a Samsung Note 20 and a Samsung A21s. I then kept getting messages stating that there is not stock of the phones which I didn’t understand as it was confirmed that there is stock when we spoke. This went on for a while until I decided to contact the Advisor to find out what is going on. This alone was a horrible experience as every time I call in, someone else answers and I have to repeat myself. Then then would say that they will Get Gavin to contact me and they have escalated to his manager. 3 weeks later I got a call for Gavin stating that he does not know what happened because there was stock when we did the upgrade. He then said that the deal is no longer valid and cannot give that to me which I refused as it was not my fault that Vodacom greed to something and now decides to o back on its word. Gavin then said that he will speak to his manager and get back to me. This took forever as well but he finally contacted me and said that they have agreed to reinstate the deal for me as it was promised. I then never heard from him again for a while and my frustration kept increasing as I have called the call centre on numerous occasions and explaining myself and being told the he will get back to me. Gavin then called me on the 21st September telling me that all has been sorted out and the order is placed, there is now stock of the phones and will be delivered within 7 days. This didn’t happen. I have then being trying to contact Gavin once again every single day from the 28th September 2021, Even being told by another advisor by the name of Noboka that he is probably ignoring me because there is no stock. He call me back on the 5th October 2021, telling me that he does not know why the order was rejected and that I should take the S21 which is not wat I want as I have been using a Samsung note since the Note 3. I then said that I don’t know what else to do because the service I am receiving after supporting Vodacom for over 20 years is pathetic and I should not be chasing after them. Eventually saying that he can give me a one phone deal with the Samsung Z Fold 3 for R1450.00 per month. That is unacceptable, I cannot afford that and knowing my budget of R1000.00 which I increased slightly for the 2 phone deal. I am so tired of this and said that if the Z Fold can be given to me within my budget, I will take it just to get this done. Said all he can do is give me an additional 20gigs of data free for the 24 months.

This treatment is not acceptable and would like to know if I should move my business somewhere else or Vodacom try to assist me. Please get back to me asap.

Preyesh P Ramsunder

Regards