LH
Lynette H
1 reviews | Active since Feb 2017
29 Jul 2023, 12:49
Horrible service: rewards not working
Vodacom Red Rewards system is a joke. I tried for two days straight to book flight on the app, as it is the only place you can book flights. The app is not working due to technical difficulties and Vodacom customer care can unfortunately not assist after three phone calls.
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Replies (2)
Vodacom's replyOfficial
29 Jul 2023, 17:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jul 2023, 17:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
LH
Lynette H's updateReviewer Update
30 Jul 2023, 07:38Dear Vodacom
Thank you for the feedback however time is in question as I had to book my flights two days ago to start the visa process. I have updated my phone. Uninstalled and installed the app. Tried the app from different phone.
Today is day 3 that app is down. If you are at all interested in getting this sorted I expect someone to phone this morning and get my flights sorted.
This is unacceptable for mobile company to not have a working app in place. You market your rewards and then don't deliver.
Customer care support needs training
Thank you for the feedback however time is in question as I had to book my flights two days ago to start the visa process. I have updated my phone. Uninstalled and installed the app. Tried the app from different phone.
Today is day 3 that app is down. If you are at all interested in getting this sorted I expect someone to phone this morning and get my flights sorted.
This is unacceptable for mobile company to not have a working app in place. You market your rewards and then don't deliver.
Customer care support needs training
LH
Lynette H's update30 Jul 2023, 07:38
Reviewer Update
Dear Vodacom
Thank you for the feedback however time is in question as I had to book my flights two days ago to start the visa process. I have updated my phone. Uninstalled and installed the app. Tried the app from different phone.
Today is day 3 that app is down. If you are at all interested in getting this sorted I expect someone to phone this morning and get my flights sorted.
This is unacceptable for mobile company to not have a working app in place. You market your rewards and then don't deliver.
Customer care support needs training
Thank you for the feedback however time is in question as I had to book my flights two days ago to start the visa process. I have updated my phone. Uninstalled and installed the app. Tried the app from different phone.
Today is day 3 that app is down. If you are at all interested in getting this sorted I expect someone to phone this morning and get my flights sorted.
This is unacceptable for mobile company to not have a working app in place. You market your rewards and then don't deliver.
Customer care support needs training