Horrible service received from Vodacom

I have received one of the most horrible service from Vodacom on my home WiFi enquiry. The last time my WiFi worked was on the 14th March 2019. And have been calling their call Centre agents since, and told countless views and no one could tell me what’s wrong and reasons ranging from loadshedding to nothing is wrong with your service. Every time being told that the matter is being escalated but nothing to show for it. I have indicated to the agents that this is for my home office and I need to be online all the time and it is costing me roughly R150 a day to stay online for data while I keep on paying for the service I am not receiving from Vodacom. The last two days I was told that my enquiry has been assigned to a technician only to be told this morning that there is no one assigned to it as yet. I decided to keep the SR number this time around, but it hasn’t changed anything.

This is one of the most horrible service I have ever received from any service provider. Considering I have clients who are shareholders to this business, my client experience with the company has left a bad taste in my mouth and there has to be more to business than just profit.