Horrible service received and ****med

I loaded a video ticket and instead of using the ticket all my airtime and data was used. I called customer service and spoke at 18.45pm to Wendy who was unhelpful then her team leader Tokubongi even more unhelpful. All I needed was the airtime and data reversed as the sms I received with the video ticket did not have a link attached. The account holder is deceased and guess what they refused to help with a network issue. Kept saying only legal could help! How?? It a network error. Documents for transfer of owners already submitted so why can’t a network error be resolved. Absolutely no help offered or attempted. The worse service I have ever receive from Vodacom and definitely won’t be advocated Vodacom ever again to anyone.