Horrible service, query not attended to

I contacted their Call Centre in August to cancel a contract which was about to expire end September. In October I noticed that the contract was still active, on the 7th I called again and the one number was cancelled with immediate effect and I was advised that I would not pay for this. On the 9th I noticed that the 2nd number linked to the same contract was still active and I called again, I spoke to Lolakhe, who was very rude and she told me that she would have the 2nd number cancelled and escalate for calls to be listened to as I am disputing charges for October and I was promised on the 7th that I will not have to pay yet I have an invoice due which included these amounts. No one has contacted me, no one is attending to my query instead Lolakhe only loaded the cancellation for this month end which means the charges have not been corrected. I have been a Vodacom customer for many years and this type of treatment is appalling.