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Puseletso M

1 reviews | Active since Oct 2022

02 Jul 2023, 23:43

Horrible service providers

I had a contract with vodacom, payed a ridiculous amount of money and the data would not even last 5days in a month. Mind you I stayed alone. Ended up giving my niece this useless data just so I could feel better and got myself fibre through Afrihost which has been a breeze. I made a note to cancel vodacom as soon as I have completed my contract and I did exactly that on the 24th month(07/03/2023) as per contract. Till this day this useless company is deducting money from my account since March. I have called in countless times to be reimbursed all the funds and to make sure I get rid of this nightmare. I HATE vodacom so much I would never even think of recommending this network to anyone. It has been nothing but a nightmare dealing with this company. Please save yourself trouble and never take any form of contract with them. They do not honour any stipulations in their contracts.

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Replies (2)
Vodacom
Vodacom's reply03 Jul 2023, 09:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Puseletso M's update11 Oct 2023, 17:51
Reviewer Update
I’m happy with the response from Vodacom regarding my account. It is very stressful to have to fight for anything to be corrected over long periods as a customer and I’m glad to confirm that the response the customer website team is not a dismissive response. I indeed have been reimbursed and the contract cancelled as promised. Thank you to the team, appreciate your prompt response and assistance. Keep up the great work