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Sanelisiwe M

1 reviews | Active since Mar 2025

28 Oct 2025, 15:51

HORRIBLE SERVICE PROVIDER WITH EXCUSES ONLY

Again, Vodacom has locked my phone with no reason, i will be contacting ICASA because im tired and want out of this contract. I left the phone at the vodacom in Pavillion,

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Replies (5)
Vodacom
Vodacom's reply29 Oct 2025, 07:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Sanelisiwe M's update29 Oct 2025, 08:11
Reviewer Update
In contact with me how when you locked my phone? i have no phone. you people are a ******* company and i will take legal action this time. its been a ****en year and this phone has locked on 6 different occasions and no one can explain to me why that happens since my account has never been arrears.

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Sanelisiwe M's update29 Oct 2025, 09:02
Reviewer Update
You must contact Vodacom at the paviilion, the phone is booked there.
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Sanelisiwe M's update29 Oct 2025, 18:25
Reviewer Update
I left the phone in store yesterday to be taken to the repair centre coz no one knows what's happening with it. I will be taking legal action going forward coz you have no interest in assisting me but you have me paying monthly for a faulty phone. I have provided the job number you will see the fault on the job description. I want out of this contract and I will not beg you. Also you will be hearing from ICASA
SM
Sanelisiwe M's update10 Nov 2025, 15:40
Reviewer Update
Still no resolution to my issue. Repair centre brought it back saying they don't know whats wrong with it. What is the way forward?