Horrible service provider Vodacom

I've been a vodacom customer for 15years. Just on the 12th of November 2021, I opened a new home internet contract and canceled it on the 14th of November 2021 (just within 2 days), as I wouldn't afford to pay due to unforseen circumstances. I was due for contract upgrade in December so fined vodacom for upgrade, I was told I'm in areas for this new uncancelled contract. Went to the vodacom shop where I opened and canceled the new contract, I was told vodacom refused to cancel the contract. I never believed that vodacom would do that to their liable customers, but they did and only then I realized how horrible vodacom can be. In December I was harassed almost every day telephonically, can you imagine having to explain one thing to 3 or 4 vodacom people almost every day with no help or valid explanation as to why are they all calling me for something showing in their system. I waited for a solution for 27days with no avail. I never new that a service provider can be so horrible until vodacom showed me, vodacom service was suspended without being informed. When enquiring about it, oh you know the answer 😏. At this age, I must be up and down because vodacom cannot cancel the new contract