HORRIBLE SERVICE PROVIDER

During February 2017, i upgraded my contract i then app**** for insurance. Now i call today because i lost my phone and i am advised that i have no insurance. Apparently there was a system error and therefore my premiums never went off. And there was a system error once again with informing me about this mess up. NOW because of their system error i can apparently still claim however i need to pay the premiums dated back from February 2017 to date. This is disgusting, i have spent almost half my day going from claims department to admin department to claims department, being pushed from one department to the next oh and by the way this is after being helped by some idiot and then she cuts my call. VODACOM you guys SUCK