1 reviews | Active since Mar 2017

09 Mar 2017, 19:25

Horrible service provider

<p>If the network is not an issue on a constant basis I can gaurantee you there cancellationa department surely is.</p> <p>I called vodacom in the month of January to inquire about cancelling the contract. A friendly gentleman said that it would cost me exactly R599 to have it cancelled. Boy oh boy was it far from the truth, I called today to have it cancelled and what a shocker suddenly my contract is R6000 to cancel. Vodacom, go listen to the recording of the call before you contact me as this matter will surely be taken further</p>

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team