AM
Akhona M

1 reviews | Active since Mar 2017

15 Jun 2017, 11:12

Horrible service once again.

<p><!-- [if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--></p> <p class="MsoNormal"> </p> <div class="WordSection1"> <p class="MsoNormal"><span lang="EN-ZA" style="font-size: 10.081pt; line-height: 140%;">Im absolutely sick and damn tired of Vodacom ,this is now the 5<sup style="font-size: 10.081pt; line-height: 140%;">th</sup> time this is happening-not so long ago I layed a complaint on Hello Peter no again this is happening.I loaded R12 x2 this morning but when I called it could not be accounted for .the guy assisting advised it had not updated on the system as to why my airtime was dropped to R5 ,he called me 30mins later advising that my data bundle finished and that the airtime was used for that( which is utter nonsense) as loading the airtime I Instantly went on *111# to purchase data which came back with “Insufficiient airtime “ and im litereally talking seconds apart …which app would have taken the airtime in 5 seconds from R24 to R5-mind you I do this every single morning all of a sudden <a style="font-size: 10.081pt; line-height: 140%;" href="calendar:T5:today">today</a> my internet took the airtime, Anyway the guy transferred me to some data resolution department which I held on until the call was ended .Now all I want is my airtime back immediately –This morning already I have had to load R48.00 airtime ,I want the airtime back –im seriously sick of Vodacom *****ing </span></p> </div>

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2017, 11:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team