HORRIBLE SERVICE & NO RESOLUTION

0 STARS – HORRIBLE SERVICE AND STILL NO RESOLUTION

I am absolutely fed up with Vodacom’s service. What should have been a quick and simple screen protector replacement has become an ongoing, frustrating waste of time that remains unresolved three weeks later.

I first visited Vodacom three weeks ago to get my screen protector replaced. I waited over an hour while the staff struggled to use the machine — clearly unsure of how the process worked. When they finally managed to apply the protector, it was full of bubbles. I was told they would disappear. They didn’t. The protector ended up lifting completely not long after.

Last week, I returned to get it properly replaced. They didn’t have stock. Trish told me she’d message me when new stock arrived and confirm where I could go. I later received a vague message saying stock would arrive Monday — but no store location, no clear instructions, nothing helpful. I rep**** asking for more information, and Trish never responded.

Today, I drove to the other store I was told about — only to be told they didn’t know who I was and couldn’t help me. I was advised to go back to Cresta.

At this point, I’ve made three separate trips, wasted time, wasted fuel, and dealt with poor communication and service at every step — and I still don’t have a working screen protector.

I expect this to be resolved immediately. If not, I will escalate this to HelloPeter and every other public platform available. Vodacom — this is completely unacceptable. Your service is unprofessional, disorganized, and a waste of your customers’ time. Do better.