Horrible service. No one can help me.

I called this morning to enquire about my data usage. Customer service is unable to email me a usage report. They say I need to get it on the Vodapay App. I told them I cant access the vodapay app because I dont know my password anymore. They cant even transfer me to the vodapay department. The customer care consultant called the vodapay department and they refused to let her transfer me to them. They say I need to open the app and and click on the icon to chat to the chatbot but this is no use because the OPT is sends that is valid for 5 minutest kept on saying that it expired - I tried three times. I cant chat with Tobi the chatbot on Whatsapp because my simcard is in the rooter. When I call the Vodapay department, they say that you need to initiate a chat on the app. I CANT ACCESS THE APP. No one can help me reset my password. No one can send me a usage report. I am sitting with 0kb data and no way connect to my rooter. Customer care refuses to email me my usage report and I have been waiting 2 hours for the supervisor to call me back to that I can escalate my query. What is a person to do?