1 reviews | Active since Aug 2016
Horrible service!!! - *********** people
<p> Vodacom Cape Gate (opposit Checkers) to upgrade my phone, I bought 500mb data with new contract (once off), it was never installed. Phoned them, they couldn't resolve their mistake. When my first debit order went off it was an odd amount and I didn't receive my data that came with my contract. Phoned the shop 4 times (every time the person can't help me, they say they will get back to you) - they NEVER came back and when I then call they are off for the day or weekend. Why do you then tell me you will phone me the next day? I have phoned the customer care number... 3 different people couldn't help me. Two said they will get back to me, I'm still waiting and my problem is not resolved yet. No one can tell me why my contract was uploaded incorrectly and why Vodacom take more money than what I signed for. & Why I don't receive my data. I have wasted my airtime on the Vodacom shop, because they tell me every time they may not call customers back on their cellphones, it must be a landline. I will NEVER EVER go back to Vodacom Shop Cape Gate. The day I upgraded my phone the manager treated another customer so badly, I was shocked. Pathetic Vodacom. Your system DOES NOT WORK. Your workers are ALL ***********!! This will be my last contract with you. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
