1 reviews | Active since Jan 2010
Horrible Service In South Africa
<p>I decided 4years ago never to take a contract out with a mobile provider in SA and continued to use prepaid services because of lack of service... The 1st time I take out a contract for my wife last month and I'm having issues with Vodacom again they gave me on the package a Samsung S7 and TAB3 the S7 is on the contract and the TAB3 they was suppose to give me 250Meg of Data free for 24 months and be on prepaid... I can't seem to get the sim card activated with them and they putting me thru various departments transferring from one to another... This is terrible and then they have my details on the system and I have to spell everything out to them each time because it seems like diffrent companies I'm dealing with prepaid/contracts... and they don't have a clue what's going on... I should have known just to buy the device cash for my wife than to deal with Vodacom. Who can I contact to return the goods or report them???</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have waited now forever for Vodacom to return my call...
I have logged a service request: 1- ********** ********** and they just unresponsive...
Worst service ever and my sim card is still not active close to 4 months now.
Just spoke to Sicelo and still no luck she said the sim card is active if I dial the number she gave me *111*501# then the sim card is saying I must dial 100 to activate if I dail 100 the call just drops.
I give up all I can say is the worst company to deal with and avoid contract in South Africa because there is absolutely no consumer protection in South Africa. They can debit your account hand you over for debt collection, however if you as the consumer don't get the service you pay for you can do absolutely nothing. So don't use Vodacom
I have waited now forever for Vodacom to return my call...
I have logged a service request: 1- ********** ********** and they just unresponsive...
Worst service ever and my sim card is still not active close to 4 months now.
Just spoke to Sicelo and still no luck she said the sim card is active if I dial the number she gave me *111*501# then the sim card is saying I must dial 100 to activate if I dail 100 the call just drops.
I give up all I can say is the worst company to deal with and avoid contract in South Africa because there is absolutely no consumer protection in South Africa. They can debit your account hand you over for debt collection, however if you as the consumer don't get the service you pay for you can do absolutely nothing. So don't use Vodacom