Horrible service i received from Vodacom

In August 2022 went through Vodacom's website because i needed a Fibre activated in my home because i work from home. Filled in a form, next day one of their sales agent called me to finalize the application and it was approved by Vodacom.

After a month with them i needed an invoice for work so i called them they told me they can't send me an invoice because my fibre line was a Vuma reach service they don't have access to this account because the money i pay did not go to their bank account. I wasn't happy but i found alternative. On the 7th October i could not connec even though it showes connected. Again i called Vodacom because i believe they my ISP i spoke to almost 20 agents and teamleaders with no help. At first i was told they escalating this issue with Vumatel i must wait 3 days for them to give me a feedback, Vumatel technician called me after 2 days and they came to check what was wrong with my connection and they did not pick up anything wrong with my link and account they will send this issue back to Vodacom. 5 days later i am still seating with the same issue with no feedback from Vodacom only me calling then every 5 hours because i want to work. I have never felt so helpless in my life and disappointed with any service provider.