DB
Danielle B

1 reviews | Active since May 2015

06 Jun 2017, 11:31

Horrible service ! Frustrated!!!

<p>I am on a Red Advantage contract, and have been over-billed by Vodacom numerious times. </p> <p>I've been helped at The Rivonia Village Branch, by friendly staff, but 3 months later nothing has been done, and I Have just been billed for 10 Gigs of data that I firstly, did not buy and secondly an "outstanding bill" that I paid last month, that was brought forward. </p> <p>All advice I get is to phone the call centre. And to date,nothing has been done, even though I've put in numerious calls and complaints...</p> <p> </p> <p>Please help!</p>

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Replies (2)
Vodacom
Vodacom's reply06 Jun 2017, 11:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DB
Danielle B's update06 Jun 2017, 11:51
Reviewer Update

ED - OCRM- 2EOVFX