Horrible service from Vodacom/Vodacom Repairs

I am giving this one last go because my countless calls to your customer care, contracts, repairs, insurance yielded no results.

My phone was booked in for repairs on the 9th of February 2025, I received quotation for repair and paid the access when I was informed that the device was fixed. . I got the device back after more than a month, but it did not switch on upon receiving it. It was dead!! I informed the Vodacom Store immediately. It was booked in for repairs, again, roundabout the 31 March 2025 with no word up to date. I have made tens of calls to your 082 135 number as well as the Vodacom Repair shop, the latter promised to contact me but never did. I have since upgraded two of my numbers on Vodacom, with my current S25 Ultra being uninsured because the insurance is tied to the device that's in for repairs, 2 months and counting. If only I knew better

If the device is taking this long to be repaired, why couldn't you just give me a new phone?? I paid for the insurance!!! Can I have this resolved before the end of April?