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Samentha M

1 reviews | Active since Oct 2025

27 Oct 2025, 12:26

HORRIBLE SERVICE FROM VODACOM WITH HOME INTERNET

I’ve had such a terrible experience with Vodacom, I am an existing client with the home WiFi which has been giving me problems for the past month, the call centre is useless they keep on transferring me back and forth. I went to the store, they checked it and said I should come back if it gives me further problem instead of logging it for a repair. I then decided to change to fibre and migrate my contract. I made an application for fibre, and they said I have coverage for VUMA, and they delivered the router unexpectedly without calling me first, luckily there was someone at home. This was last week Tuesday. I have not heard back from Vodacom or VUMA to tell me when the installation will be done. I called today and the customer service agent from the Fibre department did not know what the update is, I was on the line with Zanele for 12min and she could not tell me what the update is. I then requested for her to transfer me to another department to make sure that next month I do not get double billed for both products,guess what I just spoke to Sivuyile from Vodacom customer that got all my details, I told him that I wanna inform them that I do not get double billed and he hung up on me. Horrible service from Vodacom,

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Replies (2)
Vodacom
Vodacom's reply27 Oct 2025, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SM
Samentha M's update28 Oct 2025, 18:01
Reviewer Update
Lies lies lies, no one has called me. If I could cancel my existing contract with you guys I would. I sent an email to Vodacom customer care two weeks and a follow up yesterday but no one has provided me with a courtesy of responding. It’s like you guys don’t care about bad reviews. Totally absurd! I post on all my social media platforms about the bad experience I’ve had with you guys. Today I was also on the line for a follow up for the fibre installation coz the current router I have with you guys is not working,guess what? The sales agent that helped me with the fibre application from Vodacom, his name is Damian, did not capture my correct cell phone number, I had to call VUMA directly to update my number because it’s been over a week and the installation has not been done because that stupid sales person did not capture my number correctly. No I wanna make sure I do not get double billed next month for the fibre line as well as the existing home WiFi i have with you guys because I asked him to migrate my contract, whenever I ask the agents that question, the line mysteriously disconnects and my call gets cut. I will shout on the high mountains on whoever that will listen to not choose Vodacom for home WiFi or Fibre. You guys are terrible!!