Horrible service from Vodacom South Africa

My Husband's experience: Sathya Naidoo: Hey guys, I just want to write up on the pathetic service I've been receiving from Vodacom. About 3 weeks ago I tried to upgrade my phone via the Vodacom app, everything went through and they said someone will get in touch with me. An agent called me a day or 2 later advising me there's an issue with my credit rating and they need to do a portfolio review (NB: my credit score is perfect and I've never defaulted in any payment in my life including Vodacom in which I have a debit that goes off every month for an S8). The call centre agent advised that I need to go to a physical vodashop as they cant do anything from their side, went to vodashop in Pavilion and a white lady with short hair said they cant do anything i have to call the call centre (She was very arrogant and refused to even give me her name). So this left me in limbo, lucky the guy from the vodacom4u store in Pavilion which i went to after logged a call for me. (NB the lady from vodashop called me few hours, later probably assuming I am going to report to say she logged a call as well). After all this I still had to call the call centre to resolve the issue, 2weeks later when the issue is resolved, vodacom refuses to honour the deal on the app which clearly states its a 24month contract, they say its 36month, they asked for the screenshot which i sent to them then they stopped replying to my messages. This deal was on their app for 3weeks and is clearly false advertising!! I know there's not much i can do but i hope everyone becomes aware of the **** level of service that Vodacom now offers, please share this so that everyone can see and post their experiences!