Horrible service from vodacom Shop in Carnival mall

I went to Vodacom shop in Mall @carnival I bought airtime but the airtime didn't go through my phone the number was correct asked the consultant to check what happened he check and told me he can't see were is my airtime and called the traide partner they **** and said airtime advance and I decided to call the customer care 135 and they told me the was no recharge done i asked the agent to tell the agent at the vodacom store and she did after that the vodacom agent told the store manager the store manager just said the is nothing they can do I must just wait 24 hours for the airtime I left the store and waited 24 hours still no airtime went back they told me the is nothing they can assist me with I must jst wait so all this happened on the 03 February 2021 till today 10 February 2021 nothing I lost my money and no 1 can assist me I'm so heart broken.