Horrible service from Vodacom SA! Non existent customer service!

<p>In May 2016, I upgraded my Laptop contract with Vodacom. I used Game at mall of the south as my service provider as they had the laptop in stock that I wanted. I signed a 2year contract for the laptop with the following details:</p> <p>500Mb top up contract</p> <p>Includes laptop, data ****le & sim.</p> <p>R375 per month</p> <p><br />At the end of June I received a bill of R1600 from Vodacom, which of course I immediately queried. I was told by Vodacom at the time that they cannot pick up where the issue is, & I must take it up with Cindy at Game. I went to Game to query the detucted amount, & was informed that it is due to the amount of data that I used on the laptop. I informed Cindy at Game that this can’t be correct as the contract is a Top-up and not an open line contract. To cut a long story short, she then informed me that the contact was loaded as an open line contract, & not a top-up contract. I requested that the contact be cancelled & re-loaded as a 500mb top up contact as requested at the date of signing the contract. The contact was only cancelled at the end of July, & the bill is currently sitting at R4200 due to “data usage”. I have contacted Vodacom countless times, & they keep telling me that I must take it up with Game. I have contacted & visited Game countless times, & they keep referring me back to Vodacom. It has been 3months now since the contract has been renewed, & I am still fighting the same fight with Game/Vodacom. Without an end in sight. Please Help!</p>