MM
Mahlatse M

1 reviews | Active since Dec 2015

25 Aug 2016, 09:00

HORRIBLE SERVICE FROM Vodacom Online Upgrades

<p>i am sooo upset, how can vodacom employ people such as WESLY GENNIE FROM ONLINE UPGRADE DEPARTMENT?</p> <p> </p> <p>HE HUNG UP ON ME WHILE I RAISED MY CONCERNES, HOW DARE YOU? DID IT CROSS YOUR MIND THAT IM PAYING FOR VODACOM'S SERVICES??? WHO EMPLOYED THIS MAN? WHO CONSIDERED HIM COMPETENT? </p> <p>WHO EMPLOYED HIM? RUDE RUDE RUDE PERSON, IM VERY UPSET.</p> <p> </p> <p>DEAR VODACOM,</p> <p> </p> <p>PLEASE EMPLOY PEOPLE THAT WILL KEEP YOU CUSTOMERS HAPPY, THE SERVICE I GOT FOR MY UPGRADE WAS HORRIBLE FROM THE ONSET, SENDING THE CORRECT DEVICE + WRONG SIM CARD, QUERY FOR OVER 5 DAYS FOR A NANO SIM. WHEN I FINALLY RECEIVE IT (A WEEK LATER) THE DEVICE IS FAULTY, NOW I MUST WAIT ANOTHER 14 DAYS TO HAVE THIS DEVICE SWAPPED, WHY??????????? MUST MY LIFE AND JOB BE ON HOLD BECAUSE OF YOUR MISTAKES?</p> <p> </p> <p>PLEASE AN ARRANGEMENT FOR COLLECTION IS DONE, BRING ME A NEW DEVICE AS WELL, I CANNOT AFFORD TO STAY OFFLINE, MY JOB DEPENDS ON THIS,</p> <p> </p> <p>I MUST SAY, FROM THE LADY WHO HELPED ME UPGRADE PLUS THIS USELESS RUDE WESLY IM TOTALLY FED UP WITH VODACOM.</p> <p> </p> <p>PLEASE MOVE WESLY FROM THIS DEPARTMENT, PUT HIM IN THE FILING ROOM, OR WAREHOUSE!! WHERE HE WILL NOT BE INTERACTING WITH YOUR CLIENTS BECAUSE YOU WILL LOSE PLENTY OF THEM BECAUSE OF THIS PEOPLE'S S****S LACKING INDIVIDUAL!!!!</p> <p> NXA</p> <p> </p> <p>ANGRY CUSTOMER!</p>

0
Replies (1)
Vodacom
Vodacom's reply25 Aug 2016, 09:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team