Horrible Service from Vodacom for Contract

I app**** for a contract online on the 6th of August. After that I only received an automated response with a reference number. I waited and waited and waited for a phone call or email or anything to come from them, until the 14th of August, when I decided to phone the call centre to find out what is going on. Only then did they tell me that I still need to send documents such as ID, payslips, bank statements, etc. and only then did they provide me with the email address that I had to send it to. I sent all the required documents immediately, and again waited for any kind of response from them until this afternoon (the 16th of August), when I phoned in again to request an update. After taking forever to get through to the right person (their call centre being ridiculously tedious and confusing and being transferred between different consultants), they finally informed me that I do not qualify for the phone contract that I app**** for, which is ridiculous on its own as I did not pick a very expensive contract, and my salary is more than sufficient to pay SEVERAL times that amount per month. I have no bad debt either. But that being besides the point, the last person I spoke to was incredibly rude, and put the phone down in my ear while I was still asking questions about what I qualify for and how I have to proceed now that my application has been rejected. I am very disappointed with the service I received from Vodacom and I will think twice before using their service again or recommending them to anyone.