Horrible service from Vodacom Fibre Installation team and Customer Service team

I am absolutely disguised by Vodacom's service.

I requested a Fibre installation in November 2022, received my router on the 29th. Upon opening it i noticed the sim card and ****el was not included. I called and was told it was not added on the fibre installation so now this is more work for me to have it added. On the 2nd of Dec 2022 i had it approved and got a call from Clint stating i will have it in 2-3 days(via email as well). Today is the 29 of December 2022 and i still do not have my interm LTE .

I have been calling almost every single day, talking to more than 10 agents + team leaders and NOT ONE SINGLE PERSONAL HAS HELPED ME OR KEPT THEIR PROMISE. Even a team leader by the name of Hope gave me her whatsapp number to do follow ups and she has ignored all my messages. I am at a lost for words!

I ordered this because i need it for work. I needed it for the 1st of December hence i placed the order in November! It has literally been a month and nothing, which means i have not worked, which means i have not gotten paid!

This is unacceptable. The level of service is unbelievable. Every single agent i talk to says they will find out from Dispatch what the issue is but every day i call it was never done and the new agent promises to do the same, and this issue goes round and round. No resolution whatsoever.

I need this interim LTE by Friday 30 December 2022.