HORRIBLE SERVICE FROM VODACOM FIBRE.

We have received extremely bad service from Vodacom Fibre. Our fibre line was installed on the 6th of September and we STILL DO NOT HAVE activated fibre. We are still using the free ****le as the fibre service light never came on.

We have made endless amounts of phone calls, each time being ensured that we would be phoned back with feedback within the next hour which never resulted in ANY feedback whatsoever.

We've been in contact with multiple consultants via email as well who told us they were busy sorting out the problem and will phone us as soon as they have feedback, which obviously never happened.

We have been billed for this service from October, but no service has been delivered. When I enquired about being credited, I was told that I would have to log a new ticket and I cannot do so until my current ticked has been closed. So we are now PAYING for a service that we don't receive, which is completely unacceptable.

I was also astonished to find out, when I spoke to yet another consultant on the 8th of December that the only ticket logged in THREE MONTHS was on the 26th of September. So all of the times we phoned and emailed was an absolute waist of time and money. Yet again on this call I was assured that I would be phoned back within the next half an hour and I am still waiting to this day. The next day (9 December ), I phoned again to follow up on the previous day's call and I still haven't received feedback.

Every time we speak to a consultant, they tell us to reset the router. The router is NOT the problem, no one has activated our fibre line and Britelink which is the service provider does not have ANY record of us on their system.

Our only other option is to cancel our contract and look for a service provider who will actually provide a service. I am absolutely DISGUSTED.