SG
Sanele G
1 reviews | Active since Oct 2010
03 Aug 2020, 09:50
Horrible Service from Vodacom Customer Service
Since the 1st of June 2020 I have been struggling with Vodacom to sort-out my account. I made my monthly contract payment thru the Vodacom App as usual on 29th(Frday) May, but i kept getting calls from Vodacom to say I haven't payed my account.
I was in contact with Thabiso Khumulo (***) whom I have sent proof of pay and banking statement to, till today Thabiso has never contacted me back or sent an email to me regarding this matter.
No one at Vodacom is will to assist me I have also tried getting help via social media platform to no success.
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Replies (2)
Vodacom's replyOfficial
03 Aug 2020, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2020, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SG
Sanele G's updateReviewer Update
27 Aug 2020, 15:21I have now been listed as a bad payer because of Vodacom mess up. Vodacom please clear my name from the Bureau.
SG
Sanele G's update27 Aug 2020, 15:21
Reviewer Update
I have now been listed as a bad payer because of Vodacom mess up. Vodacom please clear my name from the Bureau.