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Tobisa F
1 reviews | Active since Apr 2019
04 Jan 2025, 22:19
Horrible service from Vodacom contract aftersales!
Could Vodacom please tell me what it will take for them to resolve an issue with a handset that was after a long struggle collected from me? The new phone was erroneously delivered alongside a contract upgrade handset. This handset was eventually collected in it’s original packaging yet every time l call them, there’s still an unresolved issue!
THEY HAVE NOW BLOCKED MY NUMBER FROM CALLING AS THEY HAVE PICKED UP A HIGH NUMBER OF CALLS PLACED BY ME TO THE CALL CENTER!
OF CAUSE I WILL CALL TO FIND OUT WHY I AM PAYING FOR TWO CONTRACTS WHEN ONE OF THE PHONES WITH IT’S simcard HAS BEEN RETURNED TO VODACOM!!!!!!!!!!!! I have been waiting for weeks on end for a refund or credit on my account-nothing!
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Replies (2)
Vodacom's replyOfficial
05 Jan 2025, 10:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2025, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Tobisa F's updateReviewer Update
12 Feb 2025, 18:40I am so happy to hear that my issue has been resolved and yet, on the 10nth of February l am still being charged for a device they acknowledged was returned BUT never cancelled the contract!!!!!!! What in the name of heavens should one do to get their money back from Vodacom???????
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Tobisa F's update12 Feb 2025, 18:40
Reviewer Update
I am so happy to hear that my issue has been resolved and yet, on the 10nth of February l am still being charged for a device they acknowledged was returned BUT never cancelled the contract!!!!!!! What in the name of heavens should one do to get their money back from Vodacom???????