Horrible Service from Vodacom

I placed WiFi Router through Vodacom and it was delivered on the 1st of August 2022, no one advised me what was the next step until i phoned Vodacom and they advised that will open a ticket with Vumatel for installations, i received two emails stating that my tickets/requests have been closed without reasons, u p until today, no installation has been done and it is always myself that i do the follow-ups but without any help.