Horrible service from Vodacom

I app**** for a cellphone contract online, I received the phone and realized it was a wrong order. i should have received 2 phones but I got one, I returned the phone without opening it and it was still within the 14 days return policy. They acknowledged that they received the phone but to my surprised my account was debited.

I requested a refund and it's been a month since I made the request but I have not received my money until today. I called Vodacom this morning 24/09/2022) and I was shocked to find out that my account was taken to legal for collection because I have a contract which I did not pay. I am so disappointed because they did not even bother fixing my order.