Horrible Service From Vodacom and Ram!!!!!

I have selected a upgrade phone online with Vodacom. It was easy to do as I do not have time to go into a store because I work.

It's almost been two weeks since I processed the upgrade and NOTHING! I have been phoning into Vodacom and Ram for the past few days and they kept on making promises or say they will try and push it for today and nothing of the sort. I have been phoning into RAM and every time I get put on hold. I was on hold for a hour and the phone gets dropped in my ear. And I loose clients because I am trying to figure out when my upgrade is coming. I even phoned in to get a exact time and date because I'll be away for 9 days.

I am really annoyed by this and I refuse to pay for something that is not in my hands.

This is really unacceptable and is such bad service how can a person we struggling for almost two weeks wasting time to phone in just to get a phone? Do you think this is fair?

I have even sent emails and nothing. No response.