KK
Kabelo K

1 reviews | Active since Aug 2016

30 Nov 2023, 09:07

Horrible service from Vodacom and its consultants

I must say, I am disappointed with the service from Vodacom and its consultants as well. One of the guys I spoke to hung up on me then I had to call again and speak to a rude girl. I spoke to a very rude girl by the name of Lolo, she doesn't deserve to be called a lady cauae she acted like a little girl. I app**** for a phone online last week, everytime I call I am being told the same thing or either raising sent from pillar to post. This particular girl had the nerve of raising her voice to me, please tell your consultants to be professional and after that she even hung up the phone on me yyeerr

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Replies (3)
Vodacom
Vodacom's reply30 Nov 2023, 09:46
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Nov 2023, 09:48
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
KK
Kabelo K's update01 Dec 2023, 14:10
Reviewer Update
I am really disappointed with how everything is going, I had to sent my documents twice again yesterday and today but they're advising me that nothing was received.
I am speechless, Vodacom is no longer what it used to be 5 years ago