Horrible Service from Vodacom Accounts

I went to the Vodacom outlet in Lephalale Mall on Monday 2 November 2015 to request a settlement quote on my two contracts. <br> <br> Once there I was informed that they could not do it in store, and I had to call customer care. After being transferred to three different departments and some 12 minutes of waiting I finally got through to an operator. To my surprise the operator cannot furnish me with a settlement quote on my account until after the 5th of November due to the way her system is run. Thus, instead of me being able to settle the accounts there and then Vodacom when I had the time off, I now need to take off specially for this purpose again...<br> <br> Once I concluded the call I requested statements from the branch, to ascertain whether my migration request was honored, which took another 20 minutes, and all of four different computers and two different employees trying I managed to get a piece of paper that roughly indicated that the migration had gone through.<br> <br> I am utterly dissatisfied with the service received, and vow to move all my contracts (some of which I had since 2007) to another service provider effective immediately.<br>