Horrible service from Vodacom

What a horrible service from Vodacom Fibre. I reported that my Fibre was down on the 12 Dec 2024 and 7 days later I have not gotten any joy as to when will they come and fix the matter despite their norm to say within 48 hours there has to be feedback. I kept calling them everyday and they are not helping at all. Today (18 Dec 2024) I finally received a call at around 10:00 to say technicians will come at 15:00. I waited until after 16:00 and took an initiative to call them again to hear if they are still coming. The person I spoke to said the technicians are coming, and within 2 minutes he changed and said management says my ETA is now tommorow 19 Dec 2024 without giving reasons why they are now moving the matter by another 24 hours. I will be going more than 7 days without Fibre, and am expected to pay Vodacom for their failed contractual commitment. I have reached a point of canceling all my business with Vodacom and migrating to another service providers who will respect me as a customer.