Horrible service from Vodacom

My contract ended October. I requested proof of account closure. Vodacom *****ulently renewed my contract and charged me R402.32 A new billing that was never discussed or agreed with me.

I've bought a new property and unable to proceed with registration because Vodacom is useless and is dragging their feet in useless investigation.

I've spoken to their call center team leader who promised to call back, no call back. Call center agents are rude and not properly trained to listen before they provide opinions that are not factual without even using their system to get facts on the account.

Another agent Venessa was very rude and plain refused to assist.

This is an ongoing event from Thursday 6 November.

I need my paid up letter or account closure confirmation urgently. My life is on hold!!!