WB
Wayne B

1 reviews | Active since Aug 2011

06 Dec 2016, 13:36

Horrible service from Vodacom

<p>I called vodacom's call centre about 4 times this week because I never recieved the 5 GB of data on the 1st of this month that I payed for. No one was able to help me and every time I was told that it is being investigated. I recieved a sms this morning saying that they reloaded my device with data but this never happened. I have been with vodacom now fo about 10 years and I never missed a payment. This is very bad service. Definitely thinking about moving to a different network. The guy I spoke to today (Humour) told me that he cant transfer me to anyone else and I cant speak with his supervisor because his supervisor only communicates via email. Very dissapointed</p>

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Replies (1)
Vodacom
Vodacom's reply06 Dec 2016, 14:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team