CP
Candice P

1 reviews | Active since Jan 2014

11 Apr 2024, 17:27

HORRIBLE SERVICE FROM VODACOM

Think twice before you sign a contract with VODACOM. Their service is PUTRID and their staff ***********. They are constantly giving incorrect info to queries or they just ghost you. I queried in 2022 why my debit amounts for phone contracts keep changing every month. It went from R449 to R565 .. no clue why... Today i am told that my 2 year contract which ends soon, actually only ends in Jan 2025. HOW ?? I also had a sim only contract and was told after the 24 month mark, it would be a month to month contract and the amount wouldn't change. guess what, I'm paying double now and I only get airtime (as opposed to airtime and data). Sound like a ******* ? that's because it IS ! Never again will I do business with this provider .. all they "provide" is gray hairs and issues

0
Replies (2)
Vodacom
Vodacom's reply12 Apr 2024, 08:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CP
Candice P's update12 Apr 2024, 10:59
Reviewer Update
Your continuous copy paste response are annoying !!! I got sent reprints of invoices this morning . Why !?!?!?! It doesn't answer any of my questions