Hellopeter
Share Your Experience
DV
Danie V

1 reviews | Active since Jan 2010

12 Jan 2021, 20:19

Horrible service from Vodacom

I submitted a request to have a phone un-blacklisted as it was blacklisted in error.

1. Wed 6 Jan: Went to Vodacom shop to have it un-blacklisted and the lady did the stuff on the system and informed me that my request was escalated. 2 days later nothing happened 2. Fri 8 Jan: Went to same shop again and a different lady phoned the 'un-blacklist' dept and was informed that a form needs to be filled (why was that not said 2 days ago?) 3. Mon 11 Jan 17:57: Received SMS that un-blacklist has been initiated. Please keep phone off for 24 hours 4. Tues 12 Jan 18:45: Turn phone on. Still not un-blacklisted and received SMS that un-blacklist is complete, closing call!!! Phone 082135 and the lady says un-blacklist process only started at 16:00 hours and need to keep the phone off for another 24 hours

Who the hell is lying!!! Really?!

0
Replies (2)
Vodacom
Vodacom's reply13 Jan 2021, 07:16
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 


DV
Danie V's update15 Jan 2021, 17:16
Reviewer Update
Now then. It appears that the wait of 24 hours is hogwash. My issue was resolved (holding thumbs, crossing fingers) without me having turn the device off for 24 hours but only to restart the device (albeit for a totally different reason) and Voila! She's working :)