Horrible Service from Vodacom

<p>I have been trying to cancel my current Vodacom contract through the cancellation channel (dialing ********** ). To date I have dealt with four different consultants over this channel and all the service so far has been horrible and completely pointless.</p> <p> </p> <p><br />Three months ago I spoke with a lady over the phone using this channel, unfortunately I didn't get here name. With her we discussed that my contract will be canceled with no extra cancellation fees and my current contract number will be changed to a sim only, pay as you go deal. This change would have taken place from the 1st of September. 1st of September came and no changes have been made. I thought it might probably only be from the 1st of October. Again, 1st of October came and no change has been made.</p> <p> </p> <p><br />This morning I phoned back to find out what is happening and why is nothing reflecting as I discussed with this lady. The consultant I spoke to this morning informed me that there is no history reflecting anywhere on the system of me talking to this previous lady and that she probably does not even work there. Now firstly I would like to ask where and how does this happen? Did I speak to a ghost? I received multiple sms's welcoming me to the new plan but nothing happend.</p> <p> </p> <p><br />Secondly this consultant did not want to help me because on the system it reflects that my account is in arrears. He can see I made the payment to my account but it doesn't reflect on the he's system yet so he can't help me. He asked me to phone back in a day or two, it will reflect then. Again, really bad service. Is this how you work with your clients? </p> <p>He then told me when I do phone back, he can put in another request to cancel my contract immediately but I will have to forfeit all my minutes, data and so forth and I will still need to pay for this month because it has already been issued. Again, can I point out the really bad service here? If my contract was canceled already like it was discussed in the first place, I would not be paying for all of this.</p> <p> </p> <p><br />Can I please get some proper clearance regarding this matter? I also tried visiting a customer care store to find out what is happening and I was shown away and told to phone the cancellation department because they can't help me. Again, I probably don't need to point out the bad service here.</p>